Booking Terms

Cascade Travel

Address: 31 Moskovyan Street, Yerevan, Armenia
Email: info@thecascadetravel.com
Phone: +37493814102

General Information

Welcome to Cascade Travel! We are dedicated advocates of the Caucasus region and provide sustainable and memorable travel experiences across Armenia, Georgia, and Azerbaijan. The following General Terms and Conditions apply to all bookings made with Cascade Travel through our website, email, or other means. By booking with us, you agree to these terms.

Definitions:

“Company,” “we,” “us,” or “our” refers to Cascade Travel.
“Customer,” “you,” or “your” refers to the person or persons making the booking.
“Tour” refers to the travel services, including accommodation, activities, and transportation, provided by us.
“Booking” refers to the reservation of any tour or service made with us.

Booking Process 

Pricing

We believe in fair business and do not overprice or make big markups. We can provide prices in different currencies. If US dollars or GB pounds sterling is more convenient for you, we’ll be glad to make pricing smooth for you to avoid extra charges resulting from currency conversion.

We always include the inclusions and exclusions section in each tour, please be sure to check them.

Payment

Please check the payment options below: 

Cancellation & Refund

• Customer Cancellations: You are free to cancel your trip up to 10 days before the tour starts, if it is a guaranteed date tour. Customized and tailored tours can have personalized cancellation policies depending on the hotel cancellation policy.
• Company Cancellations: Circumstances under which the company might cancel a tour (e.g., force majeure, insufficient participants) and the compensation or alternatives offered to customers.
• Refund Process: Your prepayment is subject to a full refund up to 10 days prior to the tour start if other terms have not been communicated to you. Though we guarantee a full refund of the prepayment, we do not cover bank transaction fees, which will be subtracted from the refunded amount.

Amendments & Changes

• Customer-Initiated Changes: You are free to make any changes to the special requested or private tour up to date when your tour voucher is sent. Later changes (after receiving your tour voucher) will cause extra administrative work and are therefore subject to an additional charge of €50 for the tour.
• You are not able to make changes to a guaranteed tour date unless the whole group agrees those changes, and confirms it with your tour guide.
• Company-Initiated Changes:

  We reserve the right to make changes in the tour depending on local circumstances (e.g. road works/museum closures or other issues) by replacing a sightseeing service with another one of the same value. We guarantee that these changes may occur in less than 5% of operated tours without causing inconvenience to the overall tour experience.

Liability

Cascade Travel is liable for providing full travel documents, tour programs, vouchers with all the confirmed services, and invoices. Please make sure to double-check the information and let us know if any detail is missing or incorrect.

At the same time, Cascade Travel is liable for the tour organization, in accordance with your purchased and paid package. If the services are not fully provided you reserve the right to complain and demand a refund for the unreceived services.

Our Responsibilities

Cascade Travel is responsible for providing full travel documents, tour programs, vouchers with all the confirmed services, and invoices. Please do double-check the information and let us know if any detail is missing or incorrect.

Cascade Travel is also responsible for the tour organization, in accordance with your purchased and paid package. If the services are not fully provided you have the right to complain and receive a refund for the unreceived services.

Your Personal Information

The last point in our Booking Terms refers to your personal information. It is important to know, that we will require the following personal information: Passport details, your home address, and phone number. This is required by local tax law to confirm that the service receiver is not resident in Armenia․ Your tour manager sends you a form to fill in these details. This information will not be passed to a third party unless the Tax Service of the Republic of Armenia requests Cascade Travel’s financial documents and client residency information.

Payment

We offer two convenient options for prepayment:

1. Card Payment: You will receive a secure payment link, where you can complete the transaction online. Rest assured, you do not need to provide your card number to anyone directly. Our system is protected by 3D Secure, meaning you’ll receive an SMS to confirm your payment.
2. Wire Transfer: We will send you a proforma invoice along with our company requisites. You can use this information to complete the payment via wire transfer.

The final Balance is due 10 days before the tour begins. You can settle the payment either by card using the provided link or via wire transfer. Card payments can also be made on the spot before the tour starts. Please note that for final balance payments made by card, a 3% bank processing fee will be applied to the amount paid.